FAQ Section

Since we bake fresh, our cookies stay fresh for over 7 days if kept in a sealed container (do not leave out otherwise they will dry out and do not refrigerate). Yes you can freeze any leftovers (if there are any!)
IF there are any cookies actually leftover, yes you can freeze them for up to 3 months.
Microwave for 8-9 seconds and they will taste as if they just came out of the oven
YES! However, shipping costs vary according to your location and shipping time as well.
Orders must be placed before TUESDAY 4pm in order to be shipped out during the same week for Canana Post.ANY ORDER PLACED AFTER 4pm TUESDAY WILL ONLY GO OUT AS OF MONDAY MORNING of the following week. Take note we are not responsible for late shipments caused by errors in address and NO REFUNDS will be available. As for LOCAL deliveries, they go out every Friday (8.99$) and possibly weekend delivery if further out (11.99$). Orders must be placed by Wednesday 4pm. IMPORTANT: for Canada Post ordres, please note delivery time does not include preparation
YES! You can choose any flavours you want, mix and match. Taste them all, but make sure each box contains 12
The minimum order is 1 box (12 BiscOuis)
There are 12 cookies per box
YES! We love catering to events, simply email us at info@atelierbiscoui.com to discuss details
We strongly suggest using your work address if no one is available at home during the day as we want to ensure you get your package in your hands. We are not responsible for lost or stolen boxes if tracking confirms shipment has arrived
Simply place your order online through our website. If you choose pickup option, we will email you within 24hrs with our next available spots in order to schedule pickup. If you choose XPRESSPOST or EXPEDITED PARCEL, order will be shipped by Canada Post within the same week IF order is placed before 6pm Tuesday. IF LOCAL DELIVERY is chosen, they will be delivered on Monday/Tuesday OR Thursday/Friday. Please choose option accordingly and read carefully!
Each cookie weighs approximately 90g (3oz) and full of high-quality ingredients only
Not yet, but definitely something we would love to work on in the near future
We are not a nut-free environment, therefore anyone with severe allergies would be advised not to have them even though most flavours do not contain any nuts
Once PICKUP is selected, we will EMAIL you within 24hrs in order to schedule pickup date and time as well as pickup address therefore please provide accurate email address. Pickups are available Monday Wednesday Friday and Saturday (unless slots are full)
We ship through Canada Post and our local courrier cie. Both offer us tracking numbers and proof of delivery with picture. If delivery is confirmed, we are NOT responsible for any stolen packages therefore please make sure to track your shipment accordingly.
Simply go to our Menu page, ADD the Gift certificate to your cart by choosing the denomination required. Once purchase has been made, we will email you the gift card details that you can keep or forward that a special someone. Makes a great gift!
If you have confirmed your presence for a pickup, you may cancel up until 24hrs prior to the pickup date and time. If the order has already been prepared on the Day of your pickup, cancellation is NOT possible and no refund Will be issued. We cannot keep a prepared order for longer than 3 days